About The BestPoolBuys Online Store

Time of Payment

Please include full payment for the merchandise ordered with appropriate sales taxes and shipping charges. These will be automatically calculated by the shopping cart and added to your order total. Overpayments on accounts will be refunded.

Product Substitutions

We will attempt to make appropriate substitutions on discontinued or unavailable items. We cannot guarantee that all items originally shown in our web site will be available for the entire season.


Despite our best efforts, items are sometimes out of stock. This occurs due to manufacturers inability to keep up with demand on some items, or an unexpectedly high response to items offered on our web site. We normally will not hold up an order for one or two Items. All other items will be shipped. All backorders will be shipped as soon as they become available. If you cannot wait for an item, you may call our customer service department TOLL FREE and instruct them to substitute another item, or cancel the order and process a refund or credit.

Typographical Errors

BestPoolBuys.com takes every effort to ensure the website information is correct and up to date, however, typographical and technical errors sometimes occur. In the event of an error the company reserves the right to cancel the order or remove the item(s) in question. Any fees charged to the customer will be refunded to the account charged within 30 days. If the item(s) has been shipped, either the correct amount must be paid or the item(s) returned.

Time to Receive Order

Although most orders are shipped within 24 hours, the actual delivery time depends greatly on the time of year. Orders placed before the Memorial Day holiday period or after July 4th can normally be handled within 1 working day or less. Orders placed during the height of the season, April, May and June, could take an extra 1-2 days. Express delivery is available, please call for details. We make no guarantees as to the exact length of time. Please consult our operators for details when you place your order.

Oil Price Fluctuations

Due to constantly rising oil prices on the world market since 2008, BestPoolBuys.com may be forced to increase pricing from time to time to meet the challenges of free shipping on most every product.

Product Shipment

We ship all products to you by Fed Ex, Ground/Air, USPS or truck carrier. We make every effort to ship by Fed Ex. Their maximum weight is 150 Lbs. and the maximum size is 130". In cases where the items exceed Fed Ex maximum size, we will ship by common truck carrier. Items shipped by truck will take more time to arrive than anything shipped by Fed Ex. Usually Fed Ex will leave your package at your doorstep without anyone being home. For truck carrier deliveries, only sidewalk delivery service is provided. In-house deliveries and special lift gate delivery service cost extra. Call our service department for price quotations. Refusal of truck deliveries will result in a charge back to your account for both the arrival and return freight costs, plus any incurred storage costs. In addition, there must be someone home to sign and receive the goods. If there is never anyone home during the day we suggest that we assign your delivery to your workplace or to a neighbor or friends home instead.

Product Warranty

All products sold are covered by a manufacturers warranty. There are no other warranties either expressed or implied. BestPoolBuys.com cannot be held responsible for damage due to customer negligence. For all warranty replacements, the customer is responsible for all shipping costs.

Special/Custom Orders

Please contact our Customer Service Department with any questions regarding these terms and conditions.