Customer Service

Shipping & Delivery
We normally ship by Fed Ex Home Delivery, common truck carrier or USPS, depending on the item. Freight charges will be automatically calculated when you place your order.
Please address any freight questions to our Customer Service Dept. 1-877-301-5769.


Privacy & Security

BestPoolBuys values the privacy of your personal data and will keep all your information completely private and will not provide information to any third parties. We understand that our customers are concerned about how their personal and financial information is used. Our commitment is to treat this customer information with confidentiality. We want our customers to know that we respect the information you have shared with us, while striving to offer the highest quality customer service and products.

Returns & Replacements
20% RESTOCKING FEE and actual shipping charges may apply.
All returns must be approved by BestPoolBuys.com and have a return authorization number for credit to be given to an account. Original handling charges are not refundable. All returns must be clean, unused and in resalable condition, including original packaging. Return shipping costs are the customer's responsibility. All returns must be made within 30 days of receipt.
NOTE: Non Returnable items include Chemicals, Paint, Custom/Special Orders and opened or unfolded Liners

Delivery and Damaged Shipments 1) Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away. If you do not call us within 7 days of receipt of the item to let us know about shipping damage, we will not be able to refund you. 2) Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery. 3) If you find concealed damage, save the carton and packaging material. Call our customer service department immediately at 1-877-301-5769

Ordering

To purchase from BestPoolbuys, you must provide the following information: name, address, billing address, shipping address, telephone number, and e-mail address. The financial information you provide is encrypted using 256-bit Extended Validation SSL encryption and is verified by Comodo E-Commerce.


Payment, Pricing & Promotions
Notwithstanding our best efforts, by human error, some items on our site may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation
Some of our manufacturer’s internet policies will not permit us to list our best prices. Often time’s manufacturers allow pricing to be posted online if the pricing follows their set internet MAP (minimum advertised price). This “MAP” pricing may not allow us to offer you our best prices. For this reason some products feature the “For Quotes & Orders Call” option. This will ensure that we are providing you with the most competitive prices.


Viewing Orders


Your Account Information

If you use this site, you are responsible for maintaining the confidentiality of your account,login and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. BestPoolBuys does sell products for children, it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use BestPoolBuys only with involvement of a parent or guardian. BestPoolBuys reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.